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EarlyBird

Branded fares

We have four fare families (Business Select ® , Anytime, Wanna Get Away Plus ® and Wanna Get Away ® ) and we use industry standard fare pricing structures, including dual RBD and Branded Fares, to present that content to you. These industry standard capabilities allow fare classes to be shared across fare products which will provide greater flexibility to offer you more of the low fares you’ve come to know and love!

GDS Channel Features & Functionality

Fare benefits.

Historically, we’ve had one price for Business Select® and Anytime in each market, however, now all of our fare products have multiple price points and we no longer have dedicated fare classes. Our fares will continue to be filed via ATPCO but to always find the right fare, we recommend shopping by fare family (BUS, ANY, PLU, WGA, etc.) instead of by fare classes (Y, K, L, etc.).

View our branded fares overview to see the different fare formats you can use. 

View the brochure

Southwest Business Assist ™

This self-service travel portal makes managing your corporate travel account(s) easier than ever. Find the tools you need to manage your program’s travel, all in one place.

  • New! On-time performance reporting.
  • New! Duty of care dashboard enhancements.
  • Submit and manage requests online.
  • View extensive reports, including the new Top Travelers report.
  • Individual travelers can participate in one of our sustainability efforts.
  • Opt-in to receive real-time push alerts and notifications.
  • And so much more!

Woman seated in an airport terminal

For up-to-date system information, including scheduled nonstop and connecting service for any given Southwest city, please visit Southwest.com > Flight > Route Map.

Even more to love about Southwest

  • Upgraded boardings Secure an A1-A15 boarding position and be one of the first on the plane by upgrading on your day of travel. 1 Learn more about our boarding process ›
  • Rapid Rewards ® Our free loyalty program where travelers earn points by flying Southwest and can use their points how and when they want. 2 Learn more ›
  • Business Select Get a guaranteed A1-A15 boarding, Priority Lane and Express Lane access 3 , earn extra Rapid Rewards points, and more! Learn more ›
  • 1 Available at the departure gate or ticket counter on day of travel only and requires an additional fee. Prices based on Customer's itinerary. Subject to availability. 2 All Rapid Rewards® rules and regulations apply and can be found here . 3 Priority Lanes and Express Lanes, where available , are designed to speed our Business Select and Anytime Customers, as well as A-List, and A-List Preferred Members, through check-in and security lines. Priority Lanes are at Southwest check-in counters, and Express Lanes are at security checkpoints.

Southwest plane

Distribution channel features and functionalities

Swabiz ®.

Travelers and travel managers access Southwest-only inventory through SWABIZ, our free corporate travel booking tool.

Southwest Partner Services (SPS) is our API/Direct Connect technology that integrates into your company’s existing corporate booking tools.

To lessen friction and better meet your needs, we’ve added even more robust content and capabilities to all three major GDS channels.

Southwest Business Distribution Channel Features & Functionality

1 SPS experience may vary based on based on enabled capability for booking tool or TMC. Fees may apply and vary by partner. 2 Ticket Agents will not have the ability to refund or exchange tickets that have been reissued by Southwest Airlines. All further exchanges and cancellations will need to be done by Southwest Airlines agents or through Southwest Airlines direct channels. 3 SWABIZ ® and SPS issue reusable funds in the form of a flight credit that can be used for future purchases via these sales channels. ARC settlement (e.g. Travelport, Amadeus) issues reusable funds to a miscellaneous charge order (MCO) document that can be used for future purchases through that GDS. Basic Booking settlement issues reusable funds to an flight credit that can be used for future purchases through Southwest ® directly (flight credits are not a valid form of payment in any GDS). 4 EarlyBird Check-In ® requires an additional fee. If your company utilizes booking tools, then it may not appear in the flow. In this case, EarlyBird Check-In will need to be purchased on Southwest.com up to 36 hours prior to the travelers scheduled departure, when available. EarlyBird Check-In is subject to availability.

Meetings and Groups

Book together and you could save more with great benefits and extra flexibility for your meeting or large group. Learn more ›

Contact our TMC Relations Team at [email protected] or check out the FAQs below.

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API-connected partners

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Contact our TMC Relations Team: [email protected]

Questions about Southwest Business? Contact us or read our FAQs.

Frequently asked questions:.

Q: Where can I find Southwest’s ARC ticketing policies?

A: Southwest’s ARC ticketing policies, as well as the associated Travel Agent Addendum, can be found here: https://www.southwest.com/html/swabiz/gds-policy.html

Q: Will all GDS systems benefit from Southwest full participation?

A: While capabilities will differ between GDS providers, Southwest will make the same content available to Amadeus, Travelport and Sabre GDS’s. You will also now have the benefit of full ticket settlement via ARC.

Q: Who do I contact if I do not have access to Southwest content in the GDS or have questions?

If you have any questions about Southwest content please email [email protected] for more information. Please note that content will only be made available to approved US-based agencies that are ARC accredited.

Q: Will customers outside of US point of sale be given Southwest full GDS access?

A: Southwest bookings can only be ticketed by ARC accredited agencies in the US, with USD currency only. Outside of the US you may access Southwest Airlines content via Southwest.com .

Q: Can an OTA or a Meta Search agency get access to Southwest?

A: OTAs and Meta Search agencies are not being approved by SWA to get content through Travelport GDS nor any other GDS provider. Southwest does not allow any travel agency to openly distribute our content via any online platform directly to consumers.

Q: Will there be fares and/or content available via Southwest directly but not in the GDS?

A: Yes, Southwest will have some “direct fares” that are only available through one of our direct sales channels.

Q: Will EarlyBird® purchases be available in the GDS?

A: If EarlyBird Check-In® is available, it can be purchased in Sabre, Amadeus, and Travelport GDS’s. Reservations booked in all other GDS’s can purchase EarlyBird on Southwest.com. The travel agency will retain ownership of their GDS issued ticket even if EarlyBird is purchased directly with Southwest. EarlyBird Check-In® requires an additional fee. If your company utilizes booking tools, then it may not appear in the flow. In this case, EarlyBird Check-In will need to be purchased on Southwest.com up to 36 hours prior to the travelers scheduled departure. EarlyBird Check-In is subject to availability.

Q: Will Southwest send emails for ARC transactions?

A: Southwest will no longer send confirmation emails for GDS issued tickets. You will continue to see emails sent for any transaction that is exchanged, or issued, by Southwest Airlines direct.

Q: What is the process for changing a company’s discount filing or tracking agreement with Southwest?

A: Any change to the way a corporate travel agreement is set up first requires the company reaching out to their Southwest Account Manager. Southwest must make changes to ATPCO fare filings for any applicable discounts, and our Account Manager must update our CRM system to ensure our reporting is not interrupted. More specific information will be shared once the company has engaged their Southwest Account Manager.

Q: Will Mexico destinations be available in the GDS?

A: Yes, as of July 22, 2022, U.S. ARC –accredited point-of-sale travel agencies can book and ticket Mexico itineraries in all GDS’s (Apollo, Worldspan, Galileo, Sabre, and Amadeus).

Q: Can I add a travelers Rapid Rewards frequent flyer number to my GDS reservation?

A: Yes Rapid Reward numbers can be added to your GDS PNR using one of the following formats, please note 20000111222 is an example number only .

  • Sabre FFWN2000111222
  • Apollo MP*WN2000111222
  • Worldspan 3SSRFQTVWNHK/WN20000111222
  • Amadeus FFNWN-20000111222

Q: Will we still be able to hold bookings before ticketing?

A: Yes, and part of the change to full participation is that a ticketing deadline will be generated for each booking. The reservation will be held until 11:59PM local time, NEXT DAY (not next business day). Fare rules supersede the ticketing time limit. **Please note that any churned reservations will result in a debit memo**

Q: Will agents be able to add a Rapid Rewards loyalty number in their GDS bookings?

A: Yes. Loyalty numbers in GDS bookings will be handled as with any other carrier. Clients with a Rapid Rewards status such as A-List, A-List Preferred will be recognized and applied in GDS bookings, through the status level in the FQTV line. Please note that GDS reservations will decline an invalid Rapid Rewards number when entered in a reservation. However, name verification is not executed for GDS reservations. If the name is incorrect the Rapid Rewards number will not be attached to the reservation, even though it was entered in the GDS.

Q: How do we book groups with Southwest? Can we claim a PNR?

A: Any Southwest group booking is to be handled by Southwest directly. Southwest will not allow claim PNR in the GDS for booked groups. All group bookings are confirmed and ticketed by Southwest direct.

Q: Can I access/view in the GDS a booking created on Southwest website?

A: No. All bookings completed within a Southwest channel will remain with Southwest and cannot be accessed in the GDS’s

Q: Can I access/view on Southwest’s website a booking created in the GDS?

A: Yes. Any booking done in the GDS can be accessed on the Southwest website or by a Southwest agent.

Q: Can my GDS booking be serviced by Southwest directly?

A: Yes. However, once a GDS booking has been reissued by Southwest, it will then reside with Southwest and will no longer be available in the GDS for future servicing.

Q: Can we have multiple airlines/multiple tickets in a Southwest PNR?

A: Yes. Southwest segments can reside with other airlines in one PNR. Southwest does not allow for interline ticketing, which means that a Southwest ticket can only be issued for Southwest flights. No other carriers can be issued with the Southwest ticket as we do not currently have any interline agreements with other airlines.

Q: Will Southwest flights be available 365 days from the booking date via the GDS?

A: Southwest’s complete flight schedule will be visible in the GDS as they become available. Southwest normally publishes schedules 6-8 months out.

Q: Can I book multiple one-way tickets in the same PNR?

A: Currently Southwest does not allow multiple one-way reservations in one PNR. If a traveler wants to add a leg to an existing reservation you can exchange the current ticket, or book the added space in a new PNR.

Q: Will we be able to apply all forms of payment to issue Southwest tickets?

A: Southwest will enable all forms of payment in the GDS, including cash and check. However, Southwest’s currencies (gift cards, LUV vouchers, Rapid Rewards ® points, residual ticket funds) will not be accepted in the GDS.

Q: Will customers be able to have their bags transferred to other airlines if flights are booked in the same reservation?

A: No, Southwest does not have interline ticketing agreements with other airlines. Customers will need to pick up their bags at the Southwest baggage claim in the connecting city. They will be required to recheck their bags with the other airline.

Q: Will we be able to issue circle trip tickets in the GDS?

A: Yes you can issue circle trip tickets. Please note that you cannot issue separate tickets that are point to point within the circle trip.

Q: What will be the process to exchange/refund/void a Southwest booking?

A: All Southwest bookings created after cutover to ARC settlement can be voided, exchanged, or refunded through the GDS. Any bookings created prior to the ARC settlement migration will need to continue being exchanged or refunded with Southwest direct.

Q: Will agents be able to retain a residual value and issue an MCO for Southwest exchanged bookings?

A: All ARC settled reservations can be exchanged in the GDS, and an MCO issued for any residual value.

Q: Do I always need to issue a residual MCO?

A: Southwest Airlines never charges any fees for ticket changes. All residual MCO’s are expected to be issued by the travel agency in the name of the traveler. Any MCO not issued for $100.00 or more will result in a debit memo.

Q: Can I use a Southwest MCO for another traveler?

A: Southwest Airlines does not allow MCO’s to be used by another traveler. The contract of carriage states that the name on the MCO ticket must be the user of the new ticket issued. Any MCO used to purchase a ticket in another traveler’s name will result in a debit memo.

Q: Can I exchange with a Southwest agent a booking done in my GDS?

A: Yes, Southwest agents can modify any reservation to fly on Southwest. However, once a Southwest agent has exchanged the ticket, any further service request will need to be done by a Southwest agent.

Q: Where can I find information on Southwest Airlines Branded Fares?

A: Southwest Airlines now uses branded fares. Please follow this link to access our Branded Fares information.

Q: Does Southwest Airlines allow unaccompanied minor/ young traveler bookings through the GDS?

A: Please use the following information when booking via the GDS’s.

Not available through GDS

Ticketing travel for Unaccompanied Minors (ages 5-11 traveling alone) in the GDS is not permitted. Call 800-435-9792 or visit: https://www.southwest.com/faq/unaccompanied-minors . Please note, issuing tickets for an Unaccompanied Minor will result in a Debit Memo.

Tickets Young Travelers

Young Travelers (ages 12-17 traveling alone) can be booked through the GDS for US Domestic travel, however, you must call Southwest Airlines at 800-435-9792 to complete necessary travel documents. For more information on Young Traveler please visit: https://www.southwest.com/faq/young-travelers .

Travelers ages 2 – 17 that are traveling with a parent or guardian 18 years of age or older on a separate PNR must add the OSI WN (SWA Locator) of the parent PNR.

Q: Does Southwest Airlines provide a way to track corporate customer revenue that do not have a discount in place?

A: You may now add tour codes for revenue tracking to either the IT field of a ticket, or the OSI field of your PNR. Below are the formats for each.

  • Sabre:      W#UN*99112233
  • Apollo:        T:$BIT99112233
  • Worldspan:   5-IT99112233
  • Amadeus:      FT*99112233
  • Galileo:       TC99112233
  • Sabre:       3OSI WN 99112233
  • Apollo:      3OSI WN 99112233
  • Amadeus:    OS WN 99112233
  • Worldspan:    3OSI WN 99112233
  • Galileo:     SI.WN*99112233

Q: Does Southwest Airlines contact customers when flight interruptions occur?

A: Travel agencies can use the following SSR formats to provide Southwest Airlines their customers contact details. Without this information Southwest may not be able to contact our mutual customers when flight interruptions occur.

You will need to input SSR message fields in accordance with the GDS you utilize.

CTCE Customer Email Addresses:

CTCM Customer Mobile Phone Number:

CTCR Customers Refused To Provide Contact Details:

Please contact your GDS helpdesk with specific questions regarding formats.

Guidelines for TMC Transaction Testing with Live Bookings

  • • Start date
  • • Point of contact
  • • Number of transactions
  • • Maximum of 10 test bookings
  • • PNR’s must be booked 90 days out to avoid blocking inventory close to flight date
  • • PNR’s must be cancelled within 24hrs to avoid refundability or ADM concerns

ARC Settlement

Travelport/Amadeus

  • If you are new to booking Southwest in the GDS, please reach out to [email protected]
  • If you have historically booked Southwest in the GDS and are simply looking to continue booking Southwest via Sabre, Apollo, Worldspan, Galileo, or Amadeus, please review the ticketing policy and Travel Agent Addendum available here: https://www.southwest.com/html/swabiz/gds-policy.html

You can do this directly through your SWABIZ account - no need to even pick up the phone!

Utilizing the SWABIZ Traveler Accounts will auto-populate all of your traveler's information, such as their name, date of birth, RR number, pre-check KTN, etc., all to save you time!

With the SWABIZ Ghost Card feature, your travelers can charge their reservations to your company's credit card without ever revealing your credit card's account or billing information. This saves you and your travelers' time and money on reimbursement and administrative costs!

The SWABIZ free-form Internal Reference Number field allows you to assign a word, number, or alpha-numeric value to each reservation (i.e. Marketing, Sales, Tech, e023500, etc.) This makes it easy to identify, prioritize, and/or lump each group, team or department together when running your travel report.

A SWABIZ account can have as many limited and/or full-access Company Travel Managers as needed. Plus, full-access CTMs can add other CTMs to the account as well.

Your SWABIZ account will remain active for six months after your last reservation transaction (i.e. initial booking, itinerary change, cancellation, etc.) If your account deactivates due to a lack of activity, you can call the SWABIZ Help Desk ( 1-888-479-2249 ) to request that it be reactivated. *Note that after an account is reactivated, it will only remain active for one month unless there is a reservation transaction.

For more info on Travel Policy, downloading reports, or login directions, visit here: https://www.swabiz.com/swabiz/ctm/help .

Visit our FAQ - Rapid Rewards page .

Visit our FAQ - EarlyBird Check-In page .

Visit our Click this link to read our GDS Ticketing Policy .

Yes! View our Contract of Carriage .

Click the link to read our Customer Service Commitment .

Get in touch:

  • For questions related to your SWABIZ account, please call 1-888-479-2249 (Monday through Friday, 5:00 a.m. - 12:00 a.m. CT).
  • We’re updating your service experience.
  • PrimaryPartner Service: Our benchmark Southwest® Hospitality experience available to all our business Customers.
  • PreferredPartner Service: Our dedicated service experience for managed partnerships with expedited call access for travel managers.
  • PremierPartner Service: Our best-in-class experience for managed partnerships with a priority service line for travel managers, plus a dedicated line for travelers.
  • Connect with an account manager to learn more about these services and how we can best serve your travel needs.
  • To cancel or change a reservation or request a copy of a past receipt, please call 1-800-435-9792 .
  • To request a refund, make a complaint or commendation, or for inquiries on your Rapid Rewards account, call 1-855-234-4654 .
  • General inquiries: [email protected]

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  1. Travel Agents

    24-hour customer service and local in-destination services; No hidden charges - taxes and airport fees are included ... quickly find brochure requests, hotel information, press releases, agent incentives, online help, and more. Visit the Southwest Vacations VAX Travel Agent Vendor Center for exclusive updates on our sales, incentives, policies ...

  2. Customer Service

    Send an e-mail to [email protected]. Provide the original reservation number, as well as the names and Rapid Rewards numbers of all Passengers on the reservation (as applicable). We verify your flight information (approximately seven to 10 days), points will be deposited into your account.

  3. How do I contact Southwest Vacations®?

    E-mail: You can reach Southwest Vacations Customer care by sending an e-mail to: [email protected] . For questions or concerns after your vacation, e-mail us at [email protected]. Call before your vacation: ( 800) 243-8372. If outside the U.S., call (414) 934-3017. Customer care specialists are available:

  4. VAX

    Monday - Saturday: 8:00am - 8:00pm Central Time, Sunday: 9:00 - 1:00pm Central Time. During Travel support available 24/7. Additional Contacts / Find Your BDM. P: 866-ALG-DESK (866-254-3375) E: [email protected]. Monday - Saturday: 8:00am - 8:00pm Central Time, Sunday: 9:00am - 1:00pm Central Time. During Travel support ...

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  6. Travel Agency Information

    Please note that if your Agency already has a completed Southwest Airlines Certificate of Appointment, there is no need to complete a new Certificate of Appointment. Please send completed Certificates of Appointment to: Email: [email protected]. Should Customers have additional questions, please call 1-800-435-9792.

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    At that time, your agency will be notified via email with the confirmation of account setup. We look forward to working with your agency. Click here if you would like to receive emails from us. Contact Information. Email: [email protected]. Fax: 414-934-2910. Phone: 800-715-4030.

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    The Help Center contains: a knowledge base and, on Guide Professional and Enterprise, a Customer Portal for support requests. You can also add a community to your Help Center if you have Zendesk Gather. Your customers can search for knowledge base articles to learn a task or search the community, if available, to ask fellow users questions.

  11. About Us

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  18. Travel Management Company

    To cancel or change a reservation or request a copy of a past receipt, please call 1-800-435-9792 . To request a refund, make a complaint or commendation, or for inquiries on your Rapid Rewards account, call 1-855-234-4654. General inquiries: [email protected]. Contact our Sales Team.

  19. Southwest Vacations

    Southwest Vacations is the official vacation provider of Southwest Airlines, offering great deals on packages to popular destinations like Las Vegas, Disney Theme Parks, Mexico, and the Caribbean. Whether you want to relax on the beach, explore a new city, or enjoy some adventure, Southwest Vacations has something for you. Book now and save with our semi-annual sale.

  20. Email Us

    Compliment. Customer Service is very important to us, and we love when our Customers share their positive experiences. Learn how to get in touch and email us if you have a question or you want to share your recent Southwest travel experience.

  21. Southwest Vacations

    Customer care. Book online or call 1-800-243-8372 any day of the week, from 9AM to 12AM EST. Help with your current reservation is available Mon-Sun from 9AM to 9PM EST. ... Travel Agents; Chat with an Agent; About Southwest Vacations My Account ® Policies. Support ... ALG Vacations Corp. is the tour operator for Southwest Vacations®. As to ...

  22. Search results for "Customer service"

    Hilton Focused Service (IHG, Hampton, Tru) Enjoy top vacation destinations such as New York, Orlando, Washington, D.C., Chicago, and more when you stay at Hampton, Embassy Suites, and more. Vdara Hotel & Spa at ARIA Las Vegas. Dining options are available for this property. Multiple amenities are available at this hotel.

  23. Customer Service Agent (Colorado)

    Southwest Careers; Customer Service Agent (Colorado) Post Options. Subscribe to RSS Feed; Mark Post as New; Mark Post as Read; Float this Post for Current User; Bookmark; Subscribe; Printer Friendly Page; Customer Service Agent (Colorado) 39m ago MikealiaT. Observer Mark as New; Bookmark; ... Southwest Corporate Travel logo and link ...

  24. Help Center

    Provide Feedback. Recognize an Employee or share a compliment, comment, or complaint. Find answers to all of your travel and flight-related questions and view common FAQ articles regarding your travel experience when you fly with Southwest Airlines.

  25. Options If You Didn't Cancel Your Flight and Didn't Travel

    Booking. Depending on what type of fare you purchased, if you don't cancel your reservation at least 10 minutes before the flight's original scheduled departure time: Business Select® or Anytime fare. The funds will be refunded in the form of a Transferable Flight Credit™. Wanna Get Away® or Wanna Get Away Plus® fare. The funds will be ...